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Back Guarantee
 Why
we Offer Our Guarantee:
We want to make it possible for all parents, and especially
parents of children with language delays, to try our
products with little risk, so we offer a money back
guarantee for the purchase of our larger qualifying
product sets. We hope that this makes the decision to
try our products an easier one for parents to make.
Following are the terms of the money back guarantee:
Qualifying
Products: Level 1 Set, Level 2 Set, Level 3
Set, 5-Volume Vocabulary Builder Set,10-Volume Award
Winning Set, 13 Volume Library Set and 16-Volume Advanced
Library Set.
How
it Works:
- When
you purchase a Level 1, Level 2 or Level
3 Set, you may open and try one DVD and its
matching flashcard set for 30 days.
If you feel that the products are not helping
your child within the 30 day period following
your purchase, you can return the complete set,
including the opened DVD and matching flashcard
set for a full refund of your purchase price.
This refund will cover the total cost of the
product and any taxes you might have paid.
It will not include any shipping and handling
charges and must be done within the first 30
days after your purchase.
- When
you purchase the 5-Volume Vocabulary
Builder Set, you may open and try one DVD for
30 days. If you feel that the products
are not helping your child within the 30 day
period following your purchase, you can return
the complete set, including the opened DVD for
a full refund of your purchase price for the
products plus any taxes you paid. The
refund will not include any shipping and handling
charges and must be done within the first 30
days after your purchase.
- When
you purchase either the Award-Winning
10-Volume Set, the Library Set or the Advanced
Library Set, you may open and try two DVD’s
and their matching flashcard sets for 30 days.
If you feel that the products are not helping
your child within the 30 day period following
your purchase, , you can return the complete
set, including the opened DVD you can return
the complete set for a refund of your purchase
price for the products plus any taxes you paid.
The refund will not include any shipping
and handling charges and must be done within
the first 30 days after your purchase.
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Documentation
Required:
To
expedite the processing of your credit upon return of
your products, it is necessary that you phone our toll-free
number, 1-888-984-5500, and give us
the number of your order that you wish to return. You
will receive a Return Merchandise Authorization Number
to include with your returned items. All returns are
to be mailed to:
Baby BumbleBee
409 South Pinellas Avenue
Tarpon Springs, Florida
34689
Replacement
Policy for Broken or Defective Discs
We will replace broken or defective DVD’s for
a period of 90 days from the date of purchase.
To receive a replacement product, please contact Baby
Bumblebee at 1-888-984-5500 or email
CustomerService@BabyBumbleBee.com
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