 Why
we Offer Our Guarantee:
We want to make it possible for all parents, and especially
parents of children with language delays, to try our products
with little risk, so we offer a money back guarantee for the
purchase of our larger qualifying product sets. We hope that
this makes the decision to try our products an easier one
for parents to make.
Following are the terms of the money back guarantee:
Qualifying
Products: Level 1 Set, Level 2 Set, Level 3 Set,
5-Volume Vocabulary Builder Set,10-Volume Award Winning Set,
and all Library Sets.
Tips
for Using the Baby BumbleBee DVDs
How
it Works:
- When
you purchase a Level 1, Level 2 or Level 3
Set, you may open and try one DVD and its matching
flashcard set for 30 days. If you feel that
the products are not helping your child within the
30 day period following your purchase, you can return
the complete set, including the opened DVD and matching
flashcard set for a full refund of your purchase price.
This refund will cover the total cost of the product
and any taxes you might have paid. It will
not include any shipping and handling charges and
must be done within the first 30 days after your purchase.
- When
you purchase the 5-Volume Vocabulary Builder
Set, you may open and try one DVD for 30 days.
If you feel that the products are not helping your
child within the 30 day period following your purchase,
you can return the complete set, including the opened
DVD for a full refund of your purchase price for the
products plus any taxes you paid. The refund
will not include any shipping and handling charges
and must be done within the first 30 days after your
purchase.
- When
you purchase either the Award-Winning Level
Sets and Library Sets,
you may open and try one DVD and one matching flashcard
for 30 days. If you feel that the products
are not helping your child within the 30 day period
following your purchase, , you can return the complete
set, including the opened DVD you can return the complete
set for a refund of your purchase price for the products
plus any taxes you paid. The refund will not
include any shipping and handling charges and must
be done within the first 30 days after your purchase.
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Documentation
Required:
To
expedite the processing of your credit upon return of your products,
it is necessary that you phone our toll-free number, 1-888-984-5500,
and give us the number of your order that you wish to return.
You will receive a Return Merchandise Authorization Number to
include with your returned items. All returns are to be mailed
to:
Baby BumbleBee
409 South Pinellas Avenue
Tarpon Springs, Florida 34689
Replacement
Policy for Broken or Defective Discs
We will replace broken or defective DVD’s for a period
of 90 days from the date of purchase.
To receive a replacement product, please contact Baby Bumblebee
at 1-888-984-5500 or email
CustomerService@BabyBumbleBee.com
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